December 12, 2023 | 4:20 pm

MJA Business Admin 105: Operational Excellence

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Course Content

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WORKBOOK & RESOURCES

Fundamentals of Business Administration 2 Lessons | 1 Quiz

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Introduction to Business Operations

Understanding Business Models and Structures

BAO 105 Module 1

Managing Virtual Office Operations 2 Lessons | 1 Quiz

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Tools and Practices for Remote Administration

Organizing Digital Workspaces and Data Management

BAO 105 Module 2

Project Management for Virtual Assistants 3 Lessons | 1 Quiz

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Basics of Project Management Methodologies

Using Project Management Software (e.g., Asana, Trello)

Time Tracking and Deliverable Management

BAO 105 Module 3

Effective Communication in Business 3 Lessons | 1 Quiz

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Internal and External Communication Strategies

Email Etiquette and Professional Correspondence

Customer Service Essentials

BAO 105 Module 4

Financial Management for Virtual Assistants 3 Lessons | 1 Quiz

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Basics of Bookkeeping

Invoicing and Payment Processing

Budgeting and Financial Reporting

BAO 105 Module 5

Legal and Compliance 3 Lessons | 1 Quiz

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Understanding Contracts and Agreements

Privacy Policies and Data Protection for Virtual Assistants

Basics of Intellectual Property Law

BAO 105 Module 6

MJA Business Admin 105-Operational Excellence

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